Conducting the Reference Interview

Kaavio näyttää kunkin havaintopäivän alimman tallennetun tuotehinnan. Havaintojen välistä hintaa ei ole vahvistettu.

Alin havaittu

115,20 €

Korkein havaittu

115,20 €

Viimeisin historian havainto

29.10.2026

Tuotetiedot

Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new

Brändi

neal-schuman publishers inc

EAN / GTIN

9781555706555