Springer
Service Excellence for Sustainability
Lowest observed price
Prices at stores
1 offerPrices are the most recently observed prices. Check the current price, availability and delivery costs at the store.
Price history
1 price observationThe chart shows the lowest recorded product price on each observation day. Prices between observations have not been verified.
- Lowest observed
- €164.99
- Highest observed
- €164.99
- Latest history observation
Show price observation
| Price observed (Finnish time) | Price |
|---|---|
| €164.99 |
Product details
This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japanand Taiwan, the authors present a new way forward for organisations.
- Brand
- Springer
- EAN / GTIN
- 9789811625787