Service is Front Stage

Compare this product across 2 stores. Lowest product price now 12,00 €.

Latest price observation: 20/10/2026, 15.31

This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field.